7-Days FREE Return and Exchange
Worry about buying wrong size? Or change your mind after buying?
Ants Tribe offers FREE exchange/return! Say NO to the additional shipping costs!
Please ensure that the return item is not a clearance item. 1 order only limit to 1 exchange/return. Please see the following steps for exchange/return:
7 days Door-to-door Return Policy
How to return in 4 easy steps:
- Email Customer Service at [email protected] within 7 days from the date received parcel with Subject “Return Item”, mention your invoice number, shoes code and size to change/shoes to return in the email content.
- After confirmation with Ants Tribe, please packed with its ORIGINAL CONDITION, PACKAGING, LABELS and TAGS. The original invoice MUST also be sent back together with the item/s.
- PosLaju will pick up from you on the said timeline. Make sure you receive a copy of consignment note from PosLaju while they pick up as a “proof of return”.
- Lastly, check out your email from time to time as we will update you the tracking number again after we received the returned parcel.
Please note that:
Ants Tribe will fully shoulder shipping expenses related to the following conditions:
- Size Exchange
- Personal Reason
- Damaged Product
- Product Leaking
- Order is inconsistent with the actual delivered product
- Parcel received more than 7 days
- Clearance item
- Please note that Ants Tribe reserve the rights to evaluate and confirm if the items are acceptable for exchange. In the case where we found the item has been used or had any damage caused by customer’s improper handling, Ants Tribe will return it to customer without any replacement.
- Cash refund(s) are allowed if it is not a clearance item. Please confirm before add to cart. Full product amount will refund in 14 working days from the date we received the parcel.
- Please allow 14 working days for exchange process to complete.
- Ants Tribe reserve the right to evaluate all return/refund situation. If you have any questions or comments, please drop us a message via email: [email protected]